When you join the Throttle program, here’s what the onboarding process looks like:

01.
Initial conversation

You’ll meet with your dedicated account manager to discuss your business, your goals and your CRM needs. This ensures that we fully understand your shop and can tailor the program to your specific situation.

02.
POS integration

We’ll identify which POS system your shop uses and integrate it with the Throttle CRM. This ensures that every message you send is based on your customers’ behaviors, making your communications smarter and more effective.


30_Mechanic checking engine parts on laptop in auto repair shop

03.
Customer journey and data analysis

Next, we analyze your existing data and design a customer journey. This optimizes service frequency and spend, turning occasional visitors into loyal, repeat customers.

04.
Custom marketing materials

Working with your current marketing assets and our in-house designers, we create emails, postcards and letters designed to engage your customers.

9_Smartphone with email open beside branded postcard on table

05.
Launch and results

Once you approve everything, we go live. Emails, texts and postcards start reaching your customers immediately. The majority of shops see a consistent increase in car count within 60–90 days.

06.
Ongoing optimization and reporting

We continuously monitor and optimize your account to keep your results growing. You can request data reports anytime, and your account manager will ensure you have the insights you need to make informed decisions.

49_Woman analyzing marketing and sales data on analytics dashboard

07.
Support every step of the way

Onboarding usually takes about two weeks, during which your account manager will be in touch daily. Once your program is live, you’ll receive regular check-ins. But if you need assistance with something before a regular check-in, we’re always ready to help.